Grieves Pryce Ltd — Terms & Conditions, Privacy & Cookie Policy

Effective Date: 14 June 2025
Company Name: Grieves Pryce Ltd
Registered Address: 27 Old Gloucester St, London WC1B 5AA
ICO Registration Number: Z9230775
VAT Number: GB 850 6117 44
Website: www.professionalcvexperts.co.uk

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PART A — SERVICE TERMS & CONDITIONS

1. Agreement

By using this website or placing an order with Grieves Pryce Ltd (“we”, “us”, “our”), you agree to be bound by these Terms & Conditions. These terms govern all services provided by Grieves Pryce Ltd, including CV writing, consultancy, and related services.

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2. Services Provided

• CV writing, amendments, coaching, and consultancy services.

• Bespoke, personalised documents created to your specific instructions.

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3. Payment Terms

• All services operate on a fixed fee or hourly rate.

• Full payment is required before work commences.

• Payment may be made by bank transfer, debit/credit card, or secure online payment (Stripe).

• Where applicable, VAT will be added at the prevailing rate.

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4. Cancellation & Refunds

• Our services commence immediately upon payment to begin research, consultation, and writing.

• CV writing services are classed as personalised work and are exempt from statutory cancellation rights under the UK Consumer Contracts Regulations.

• We permit cancellation only if written notice is provided within 24 hours of payment and before work has commenced.

• No refunds will be issued once services have commenced.

• Any agreed refund due to billing error will be processed promptly.

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5. Amendments & Service Limits

• Each CV order includes one consultation and one round of amendments.

• Failure to attend scheduled appointments may incur rebooking fees.

• If you fail to respond to amends requests within 5 working days, we will consider your order complete.

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6. Client Responsibility

• You are responsible for the accuracy of all information provided for CV production.

• Grieves Pryce Ltd accepts no liability for the accuracy of any claims within CV content.

• We do not guarantee employment outcomes, interviews, or promotions.

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7. Intellectual Property

• All content created remains the intellectual property of Grieves Pryce Ltd until full payment is received.

• Materials may not be reproduced or shared without written permission.

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8. Limitation of Liability

• We are not liable for indirect or consequential losses.

• Liability is limited to re-performing services or issuing refunds where applicable.

• Nothing in these terms excludes our liability for fraud, death, or personal injury caused by negligence.

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9. Governing Law

• These terms are governed by the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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PART B — PRIVACY & DATA PROTECTION POLICY

10. Introduction

Grieves Pryce Ltd is committed to protecting your privacy in accordance with UK GDPR, the Data Protection Act 2018, and applicable EU GDPR rules. This policy explains how we collect, use, store, share, and protect your personal data.

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11. What Data We Collect

• Name, address, email, telephone number

• CVs, employment history, qualifications, and personal background data

• Payment information (processed securely via third-party providers)

• Communications, including call recordings, video consultations, and AI-generated transcripts or summaries

• Website usage data (via cookies and analytics tools)

• Marketing preferences and subscription details

We do not collect data relating to children under 18.

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12. How We Collect Data

• Directly from you via forms, email, phone consultations, and bookings

• Via our online booking platform (vCita)

• Via video conferencing platforms (Zoom, Teams, Skype, Google Meet)

• Through AI transcription tools during recorded consultations

• Via website tracking tools (Google Analytics, Google Tag Manager)

• From public sources where applicable (e.g., LinkedIn)

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13. Why We Process Your Data (Lawful Basis)

We process personal data under:

• Contract — to deliver purchased services.

• Consent — for optional marketing communications.

• Legal obligation — for tax, accounting, and regulatory purposes.

• Legitimate interests — to operate and improve business activities.

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14. Consultation Recordings & AI Processing

Consultations may be conducted via video conferencing platforms and recorded for service delivery, accuracy, and quality assurance. AI transcription or summarisation tools may be used to capture consultation content for internal use in drafting CVs, documents, or providing services.

All recordings and AI-generated data are securely processed, stored, and handled in accordance with this Privacy Policy. Participation in consultations constitutes your agreement to such recording and processing.

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15. How We Use Your Data

We use personal data to:

• Deliver CV writing, coaching, and consultancy services

• Manage consultations, appointments, and service delivery

• Process orders and payments

• Administer client accounts and internal records

• Manage invoicing and accounting via Xero

• Respond to enquiries and provide customer service

• Send service updates and occasional marketing (with consent)

• Conduct internal analytics and website performance monitoring

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16. Data Sharing & Third-Party Processors

We never sell your data. We share data with trusted third-party processors as follows:

All processors operate under legally binding agreements to protect your data.

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17. International Data Transfers

Where personal data is transferred outside the UK or EU, we ensure appropriate safeguards via:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by relevant authorities

• Binding corporate rules or equivalent protections

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18. Data Retention

We retain data for:

• Client service files: up to 7 years after service completion

• Financial records: 7 years (legal obligation)

• Marketing consents: until withdrawn

• Consultation recordings & AI transcripts: retained as part of client files for service integrity & legal defence

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19. Your GDPR Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability (where applicable)

• Withdraw consent at any time

• File a complaint with the Information Commissioner’s Office (ICO)

Contact for GDPR requests:
Email: [email protected]
Post: Grieves Pryce Ltd, 27 Old Gloucester St, London WC1B 5AA

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20. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure encrypted servers and file storage

• SSL website encryption

• Restricted staff access

• Secure third-party processing agreements

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21. Data Breach Notification

In the event of any personal data breach that poses a risk to your rights and freedoms, we will notify you and the ICO in accordance with legal obligations.

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PART C — COOKIE POLICY

22. Use of Cookies

We use cookies and tracking technologies on our website to:

• Ensure website functionality and security

• Enable online bookings via vCita

• Conduct website analytics via Google Analytics and Google Tag Manager

• Improve user experience and service delivery

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23. Types of Cookies Used

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24. Third-Party Cookies

External services we integrate may place cookies, including:

• vCita (scheduling and bookings)

• Google Analytics / Tag Manager (analytics)

• Payment processors

We recommend reviewing their individual privacy policies for full details.

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25. Cookie Consent

Upon first visit, you will be presented with a cookie consent banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Manage your preferences

You may also control cookies via your browser settings.

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PART D — CONTACT DETAILS

If you have any questions or concerns regarding these policies:

Grieves Pryce Ltd
27 Old Gloucester St
London WC1B 5AA
Email: [email protected]

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PART E — REGULATORY AUTHORITY

If you wish to lodge a complaint, you may contact:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk